If you have forgotten your password, click "Forgot Password?" to reset. If you are still having troubles accessing your account, email us at hello@spamavenshop.com and we will try to assist you :)

You can create an account by clicking here or by clicking account at the top of the page. Follow the prompts and input your details to get started :)

The best way to stay up to date on promotions, new products, and exciting announcements is by joining our newsletter :)

You can also follow us on Facebook and Instagram.

As woman owned and 100% Canadian owned business, our founder and master esthetician Stacey Gaff created Spa Maven because she is passionate about skincare and TRULY interested in helping clients feel their best.

Through the provision of personalized skincare consults, online tools and resources, esthetics treatments—if you happen to be in one of our two B.C. spa locations—and superior skincare products, we'll happily help you on your journey to improved skin health and vitality.

Skincare doesn't have to be overwhelming - and luckily, we are here to take the confusion out of skincare. One great way to get started is to visit our Skincare 101 Page and take our skin quiz! We also offer custom consults with 1-on-1 advice from a skincare expert :)

If you happen to live in or be visiting beautiful British Columbia, we offer specialized facials at our two spa locations.

Shipping times depend on where you live. Purchases will be shipped via Canada Post, Fed Ex, or UPS. Your order will be shipped within 1-7 business days and depending on where you live, it can take 5-10 business days to arrive.

Please allow up to 1 - 3 business days to process and pack your order. We do not package on weekends and only ship on weekdays. 

We offer $10 flat rate shipping and FREE shipping on orders of $149 or more. If you live near our Salmon Arm Spa Location, you can choose to place a pick up order for no fee.

We've outlined our shipping and return policies to help you navigate your Spa Maven shopping experience with ease.

You can find them by clicking the below links or by scrolling down to the bottom of our website :)

Shipping Policy

Returns & Exchanges Policy

Currently, we only ship across Canada. We are hopeful to expand as we grow. Stay tuned!

Once your order has been shipped, the tracking details will reflect once the first scan has been posted by the carrier. Please allow 24 hours for the details to be updated. Should they not show after 24 hours, please contact us for more information.

To track the status of your order, click track my order in the chat box or send us an email at hello@spamavenshop.com and we'll be happy to help

We do our best to make your order goes out on the same day it was placed. We also make sure express (Canada post, Purolator or FedEx), once the order has left our warehouse, we can't guarantee the delivery time. Rest assure that we will be there to help.

When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from us to let you know about this new status. 

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest:

Delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day. Spa Maven cannot reimburse OR re-ship orders that were mis-delivered by the carrier or stolen from a property. Thank you for understanding.

We understand that from time to time you may change your mind about a purchase that you made on Spa Maven.

For all information on returns please read our Returns Policy.

For any clarifications or questions you can reach us at hello@spamavenshop.com

Spa Maven is not responsible for incorrect or missing information on the shipping address.

 Important : PLEASE MAKE SURE YOU ADD ANY RELEVANT INFORMATION Such as a buzzer, Special door, Special needs, if your delivery address has a South, North, West, East. If this information is incorrect or missing, we cannot assure you that your order will be delivered to you properly.

Important… it is IMPOSSIBLE  to change your address once the order has left our warehouse.

Spa Maven cannot refund OR re-ship orders that have address errors, a lack of relevant information, or a last-minute change. Note: If you realize an error or want to make a change after your order has been shipped, we advise you to contact the carrier's customer service department and see with them if it is possible to change the delivery address.

No! Note that the refund does not include the delivery charges of original shipping to you, or return postage costs unless we've made an error or the item is damaged or defective. 

We pride ourselves on a quick fulfillment time. As such, we are not able to cancel or modify an order once it has been shipped.

To find out if an order has been shipped, email hello@spamavenshop.com ASAP.

Shipping is subject to product availability. In exceptional cases, where inventory for select items is no longer available, that item may be removed from your order, and all other items will be shipped. Refer to your shipment confirmation email to review all items sent and the amount charged to your card. 

Depending on your items' size and fulfillment location, you may receive your order in multiple packages. Some products offered may be temporarily out of stock. In such a case, a customer service agent will contact you by email to inform you of any shipping delays. If your order contains a combination of available products and out-of-stock products, you should expect multiple shipments.

We're so sorry you received a damaged item. We will gladly help.

Please email us at hello@spamavenshop.com with:

• Your Full Name
• Order number
• The name of the damaged product
• A photo of the damaged item in it's original packaging

In the meantime, we recommend you read our Returns & Exchanges Page (damaged item section) for more information about damaged items.

If you believe you have had an allergic reaction discontinue use of the suspected product IMMEDIATELY.

For further instruction please refer to our Allergic Reaction Policy in our Returns & Exchanges document before contacting us at hello@spamavenshop.com.

We pride ourselves on being an authorized retailer of all of the product lines that you see on Spa Maven.

We've carefully curated a selection of product lines that we love.

To see all of the product lines we currently sell, hover over shop on the navigation menu at the top of the screen and look under Brands to shop by product line.

Because Biologique Recherche is a highly specialized brand, we recommend reserving a custom consult if you don't live near one of our spas or a Biologique Recherche facial if you live close to one of our spa locations prior to purchase.

If you've already had a consult elsewhere or have had a Skin Instant assessment or Biologique Recherche Facial, or are repurchasing a favourite you can create an account to view the prices.

Discontinued Item: If you are unable to find a product that you have previously seen or purchased through Spa Maven, it is possible that this item has recently been discontinued. Please feel free to contact us in order to have more information about possible replacement products.

Replacement Products: Should a product have a different packaging and/or a different name than one that you have previously purchased on Spa Maven, it is likely because it has been discontinued and repackaged into a new product. In this case you may contact us to request more information about the possible changes that have been made to this item.

Out of Stock Products: In the event where a product reflects as “out of stock”, you may contact us to request to be contacted once this item becomes available to order.

While we've carefully selected the product lines we sell online and tested them to make sure they meet our high standards, we are always wanting to hear what YOU want.

If there is a product line that you think fits well on the Spa Maven Shop that we don't carry yet - send us an email at hello@spamavenshop.com with your suggestion.

The best way to find out about our promotions is to sign up for our newsletter to get first access to product sales, promotions, and exclusive deals.

Want to know what's currently on sale? Click here to visit our sale page or find it in our menu.

We provide samples with every order. These samples are hand selected by our team and are not able to be selected by the customer. If you have any questions about the samples that you received in your order, email us at hello@spamavenshop.com with the name of the samples you received and we can provide the answers your questions.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. Should an error message be received upon second attempt after validating the information you've entered, email us at hello@spamavenshop.com or contact your financial institution for further assistance.

Visa, Mastercard, Apple Pay, Google Pay, Interac, Shop Pay

Spa Maven is an authorized online retailer for all of the brands offered through our website. We provide retail products to the individual customer and unfortunately do not offer professional prices. If you are a business or a spa professional, we encourage you to contact the official brand supplier for all other inquiries.

Currently, all products and payments on Spa Maven are in CAD.

You can sign up for our rewards program by clicking on the rewards icon and clicking Join Now to become a member.

Once you have created your account, you'll start earning points on purchases and more! You can also use this widget to keep track of your points, sign into your account, and redeem your points to apply towards future purchases!

Earning Maven Points is easy!

Simply shopping on Spa Maven Shop allows you to earn 5 Maven Points for every $1 spent!

You also earn Maven Points on your birthday, by leaving reviews on products, by signing up for rewards, and following us on Instagram.

For a full overview of our rewards program, please visit Our Rewards & Loyalty Page

How to redeem your Maven Points

1. Open the rewards widget and make sure you are logged in
2. Click on ways to redeem
3. Select the reward you'd like to redeem once you have accumulated enough points
4. After clicking redeem, you will be given a discount code
5. Click apply code to apply your rewards to your cart and then checkout with your discount!

100 Maven Points = $1 OFF

*Note: Maven points are ONLY earned and applicable for use on spamavenshop.com and cannot be applied to services or products purchased at one of our spa locations or earned on purchases at these location. Stay tuned for our in-spa rewards program coming soon!

Maven Points are currently only able to be earned and used towards purchases you make on Spa Maven Shop and are not applicable to purchases made at either our Lake Life Day Spa or Whistler Day Spa.

Stay tuned! We are currently working on a rewards and loyalty program that will apply to both online and in-spa purchases and we're so excited to let you know when that launches.

To be the first to know, make sure you are signed up for our newsletter!

We'd love to help you out. Please send us an email to hello@spamavenshop.com and we'll be happy to assist.